Refund Policy

Last updated: 04.02.2026

At Nix & Mae, we take great care in creating quality pieces for little ones. Please review our refund policy carefully before making a purchase.

No Change of Mind Refunds

We do not offer refunds for change of mind, incorrect sizing, or preference-based returns.

We encourage customers to review product descriptions, sizing information, and photos carefully before placing an order.

Store Credit Only

Approved returns are eligible for store credit only.
Store credit:

• Is issued in the form of a gift card

• Cannot be exchanged for cash or refunded to the original payment method

Eligible Returns

Returns may be accepted only if:

• The item is unworn, unwashed, and unused

• Original tags are attached

• The return request is made within [7 days] of delivery

All returns are subject to approval by Nix & Mae.

Non-Returnable Items

The following items are final sale and not eligible for return or store credit:

• Sale or discounted items

• Gift cards

Damaged or Faulty Items

If your item arrives damaged or faulty, please contact us within [X days] of delivery with:

• Your order number

• Photos of the issue

If approved, we will issue store credit or a replacement at our discretion.

Return Shipping

Customers are responsible for return shipping costs unless the item is confirmed to be faulty.

Original shipping fees are non-refundable.

How to Request a Return

To request a return, please email us at [contact email] with:

• Your order number

• Reason for return

• Photos (if applicable)

Returns sent without approval may not be accepted.

Policy Acknowledgment

By completing a purchase with Nix & Mae, you acknowledge and agree to this Refund Policy.