Last updated: 04.02.2026

Thank you for shopping with Nix & Mae! Below you’ll find everything you need to know about how and when your order ships.

Order Processing Time

All orders are processed within [3-5 business days] (excluding weekends and holidays) after receiving your order confirmation email.

During high-volume periods (such as launches, promotions, or holidays), processing times may be slightly longer.

Shipping Rates & Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout.

Estimated delivery times:

• Standard Shipping: [10-14 business days]

• Expedited Shipping: [7-10 business days, if requested]

Delivery times are estimates and may vary due to carrier delays or factors outside our control.

Domestic Shipping

Nix & Mae currently ships within Australia. 

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Order Tracking

Once your order has shipped, you will receive a confirmation email with a tracking number. Please allow up to 24 hours for tracking information to update.

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Shipping Address Accuracy

Please double-check your shipping address at checkout.

Nix & Mae is not responsible for orders shipped to incorrect or incomplete addresses provided by the customer. If an order is returned to us due to an incorrect address, additional shipping fees may apply.

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Lost or Delayed Packages

If your package is delayed or appears lost, please contact the shipping carrier first using your tracking number.

If you still need help, reach out to us at [via instagram], and we’ll do our best to assist.

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Damaged Orders

If your order arrives damaged, please email us within [7 days] of delivery with:

• Your order number

• Photos of the damaged item(s) and packaging

We’ll review the issue and help resolve it as quickly as possible.

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Contact Us

If you have any questions about shipping, please contact us:

Via instagram
Brand Name: Nix & Mae